1. A Dispute Is Opened
After a dispute is opened:
The cryptocurrency remains locked in escrow
The order cannot be completed until the review is complete
Additional evidence and explanations may be submitted through the order chat
This helps protect both parties until a final decision is made.
2. The Support Team Conducts a Review
During the review, the following information is examined:
Order history and activity related to the transaction
Communication in the order chat
Payment confirmations and transaction details
Evidence submitted by both parties
Suspicious activity or potential violations of platform rules
Only information directly related to the order is considered.
3. Additional Evidence May Be Requested
Depending on the situation, the platform may request:
Payment confirmation
Bank statement
Screen recording or video confirming the transfer
Documents confirming account ownership
Additional information about the order
If requested information is not provided, the decision may be based on the available evidence.
4. Decision Is Made After the Review
After the review, the platform may:
Transfer the cryptocurrency to the buyer if payment is confirmed
Return the cryptocurrency to the seller if payment is not confirmed
Apply account restrictions if violations of platform rules are identified
The final decision is based on transaction details, chat history, and submitted evidence.
5. What Happens If Violations Are Confirmed
If the review identifies violations of platform rules or suspicious activity, account restrictions may be applied, including:
Temporary or permanent account suspension
Restrictions on creating new orders
Restricted access to certain account features
Additional user verification
How This Works in EMCD P2P
In EMCD P2P:
Cryptocurrency is held in escrow until the order is completed or canceled
A dispute can be opened in cases involving payment issues or suspicious activity
The support team reviews transaction details and evidence submitted by both parties
The final decision is made after reviewing all available information.
The main goal of the review process is to protect user funds and reduce fraud risks in P2P trading.
Common Signs of Suspicious Activity
Suspicious behavior may include:
Submitting fake payment confirmations
Attempting to receive cryptocurrency without actually sending funds
Using third-party payment details without prior agreement
Canceling or reversing a payment after clicking Paid
Aggressive pressure, threats, or attempts to force confirmation of the transaction in the order chat
Attempts to continue communication or complete payment outside the platform
How to Reduce Fraud Risk
To reduce the risk of disputes and fraud:
Always verify incoming payments through a bank or payment app, not through screenshots alone
Use only the order chat for communication
Do not accept payments from third parties without prior agreement
Do not release crypto until funds are fully received
Open a dispute immediately if suspicious activity occurs