Completed Orders
An order is considered completed when:
The buyer marks the order as Paid
The seller confirms receipt of funds
The cryptocurrency is released from escrow
The order status is marked as Completed
After completion, it is no longer possible to open a dispute in the EMCD P2P interface. Once release is confirmed, responsibility for the fiat transfer lies solely with the parties to the transaction. This is because:
The cryptocurrency has already been transferred to the buyer
Escrow no longer holds the asset
The transaction is technically closed
Issues After Completion
Possible situations include:
A payment is disputed or reversed
An incorrect amount is identified
Fraud is suspected
The transfer was made in violation of the agreed terms
In such cases:
Contact EMCD support immediately via chat
Provide the order ID
Describe the situation in detail
Attach supporting documents such as receipts, bank statements, or P2P chat history
Important: After completion, cryptocurrency is not automatically reversed. Each case is reviewed individually, and decisions are made based on the available evidence.
Canceled Orders
An order is considered canceled if:
The buyer does not confirm payment within the required time
The buyer cancels the order before confirming payment
The system automatically closes the order when the payment timer expires
After cancellation, it is not possible to open a dispute, because:
The cryptocurrency is returned to the seller (for sell orders)
The order is considered incomplete
Exception: payment sent after cancellation
In some cases, funds may be sent:
After the payment time has expired
After manual cancellation of the order
Based on an off-platform agreement
In this case, the cryptocurrency is no longer held in escrow, and the platform’s protection mechanism does not apply.
In such cases:
Contact the other party via the order chat history
Contact EMCD support immediately
Provide proof of payment
Support may review the case and collect evidence; however, resolution options are limited, and recovery of funds is not guaranteed since the payment occurred outside the protected order state.
Important: EMCD provides a technological platform for P2P trading and ensures the escrow mechanism only within an active order. After cancellation, cryptocurrency is no longer locked, and fiat transfers are carried out directly between users via the selected payment method.
EMCD is not a party to fiat settlements, does not manage bank transfers, and cannot guarantee their receipt or refund. In such cases, Support may review the situation and request documentation; however, resolution depends on the circumstances of the transfer and the actions of both parties, and recovery is not guaranteed.
Why disputes are limited to active orders
The escrow mechanism works only during an active order:
When an order is created, cryptocurrency is locked in escrow
When a dispute is opened, funds remain frozen until a decision is made
After release or cancellation, escrow protection ends
Key guidelines
Do not release cryptocurrency until funds are confirmed as received in the bank account (not based on screenshots)
Do not send funds after an order has been cancelled
Do not make payments outside the P2P interface
Do not agree to off-platform transactions
Do not confirm release under pressure
Always respect the payment timer
Keep all supporting documents