All P2P operations are conducted directly between users at their own responsibility and risk. EMCD:
Does not process fiat settlements
Does not control users’ actions outside the platform
Does not guarantee the fulfillment of obligations by either party
Buyer Disputes
1. Order Canceled After Payment
If an order is canceled after payment has been made, due to payment expiration or accidental cancellation by the buyer, EMCD support will contact the seller to resolve the situation and, where possible, facilitate a refund.
If the seller refuses to return the funds:
EMCD is not liable for any losses
Compensation to the buyer is not guaranteed
EMCD reserves the right to restrict the user’s P2P access
EMCD does not oversee fiat transfers and does not guarantee their return.
2. Payment Amount Does Not Match the Order
If the buyer transfers an amount exceeding the order amount, EMCD support will contact the seller to resolve the situation and, where possible, facilitate a refund of the excess amount.
If the seller refuses to return the overpayment:
The buyer is responsible for any resulting losses
EMCD does not compensate losses arising from such transactions
EMCD reserves the right to restrict or block users who refuse to cooperate during dispute resolution
EMCD does not verify or control fiat transfers and cannot guarantee timeliness or return.
3. Seller Delays Cryptocurrency Transfer
Instant Payment Methods
If the buyer uses an instant method and the seller does not transfer cryptocurrency within 30 minutes, EMCD support will contact the seller to confirm receipt of payment and resolve the transfer.
If the seller does not respond within the established timeframe, EMCD reserves the right to manually release cryptocurrency to the buyer.
Non-Instant Payment Methods
If a non-instant method is used or the seller cannot promptly confirm receipt of funds, EMCD support will contact the seller to clarify the payment status and may grant additional time to complete the order.
If payment is not received within the established timeframe, the seller must independently contact EMCD support and report non-receipt of funds. If no such notification is received from the seller, payment is presumed received, and EMCD may manually release cryptocurrency to the buyer.
4.Seller Refuses to Transfer Cryptocurrency
If the buyer transfers the correct amount from a verified account and the seller refuses to transfer cryptocurrency or attempts to change the transaction terms, EMCD support will intervene.
If the deviation between the order price and the market price does not exceed 10%, EMCD support will manually transfer the cryptocurrency to the buyer.
For orders exceeding 1,000 USD, the permissible price deviation is 5%. If this threshold is exceeded, the order will be canceled, and the seller must return the received funds.
Note: The seller is responsible for the accuracy of the listed order price. EMCD recommends carefully verifying the price before creating an order.. In such cases, refunds or dispute claims based solely on pricing errors are not available.
5. Buyer Included a Payment Note, and Seller Refused to Transfer
If the buyer includes in the payment note references to cryptocurrency, P2P orders, EMCD, digital assets (BTC, ETH, etc.), or other confidential information, and the seller refuses to transfer cryptocurrency on that basis:
EMCD support will contact the seller
Support will decide whether to manually release the cryptocurrency to the buyer or facilitate a refund
Important: All fees associated with refunds are borne by the buyer.
6. Offensive Language
If either party uses offensive language on EMCD P2P — including in order chat, support chat, or order comments — and multiple disputes are filed against the same user on these grounds, EMCD reserves the right to partially or fully restrict the user’s P2P access.
Seller Disputes
1. Buyer Did Not Pay but Clicked Paid
If the buyer fails to make payment or provide proof of payment via a banking app or website within the established timeframe, EMCD support will cancel the order. If this occurs three or more times for the same reason, EMCD may restrict the user’s P2P access.
If the buyer claims that payment was made from a verified account but the seller did not receive funds:
EMCD support will contact the seller for verification
Upon confirmation of receipt, the cryptocurrency transfer will be completed within three business days
If the transfer is delayed, EMCD support will manually complete it
If a standard transfer is not possible, the seller must notify EMCD support of non-receipt. In the absence of such notification, payment is presumed received
2. Confirmed Information or Paid Amount Does Not Match
2.1 Payment to incorrect account or third party
If the buyer transfers funds to payment details that differ from those specified in the order, or to a third-party account, EMCD bears no responsibility for any resulting losses and does not guarantee a refund.
Any payments involving third parties, including transfers from accounts not owned by the buyer, constitute a violation of the P2P platform rules. EMCD has no technical or legal ability to intervene in such transactions, stop them, reverse them, or ensure the return of funds.
All associated risks, including the risk of loss of funds, are fully borne by the user who initiated or permitted the use of a third-party account.
2.2. Buyer’s payment account name mismatch
If the name of the payment account holder does not match the verified name in the buyer’s EMCD account, the order cannot be completed.
In such cases, the seller is requested to return the full transferred amount to the buyer. After confirmation of the refund and receipt of funds, the order will be canceled.
All refund-related fees are borne by the buyer.
2.3 Partial payment by the buyer
If the buyer transfers less than the amount specified in the order, EMCD support will contact the buyer and request payment of the remaining amount within the established timeframe. All fees related to the additional transfer are borne by the buyer.
In case the buyer fails to respond or refuses to complete the payment, the seller will be advised to return the received funds. EMCD bears no responsibility for losses arising from such transactions and reserves the right to restrict or block users who refuse to cooperate.
EMCD does not monitor, verify, or process fiat payments between users and does not guarantee their success, timeliness, or return. Any disputes related to fiat transfers fall outside the scope of EMCD’s control.
2.4 Cryptocurrency transferred before full payment
If the seller transfers cryptocurrency before receiving full payment, EMCD support will contact the buyer to resolve the outstanding amount.
If the buyer refuses to complete the payment after the order has been finalized, all associated risks fall on the seller. EMCD bears no responsibility for losses resulting from such actions and reserves the right to restrict or block users acting in bad faith.
3. Seller Did Not Verify Payment but Transferred Cryptocurrency
If the seller transfers cryptocurrency without first verifying receipt of payment to their account, the seller must immediately contact EMCD support and report the situation, the seller must immediately contact EMCD support and report the situation.
If the buyer fails to respond or refuses to cooperate during dispute resolution, the seller has the right to contact law enforcement authorities.
The seller bears full responsibility for transferring cryptocurrency without confirming receipt of payment. EMCD is not liable for any resulting losses and does not guarantee the recovery or return of funds.
4. Offensive Language
If either party uses offensive language on the EMCD P2P platform, including in order chat, support chat, or order comments, and multiple disputes are filed against the same user on these grounds, EMCD reserves the right to partially or fully restrict that user’s access to P2P trading.
Note: Non-cooperative or bad-faith behavior includes, but is not limited to:
Participation in fraudulent schemes intended to harm a counterparty
Failure by the buyer to complete payment
Withholding of assets by the seller
Abuse of the dispute process through knowingly false claims or accusations
Lack of response, unjustified delays, hostile or non-constructive communication
Charging hidden fees or commissions
Attempts to change transaction terms after the order has been created
Encouraging other users to communicate or conduct transactions outside the EMCD P2P platform
5. General Terms
5.1 The dispute process is a mechanism intended to assist in resolving conflicts but does not guarantee the return of funds or compensation for losses. Decisions are made based on available evidence and within the technical capabilities of the platform.
5.2 EMCD does not act as a guarantor of obligations between users, does not assume counterparty risks, and does not compensate for any losses arising from P2P trading. Users are solely responsible for assessing risks, including risks of fraud, errors, third-party payments, account freezes, and actions by financial institutions. Use of the P2P platform constitutes full and unconditional acceptance of these risks.
Disclaimer:
EMCD reserves the exclusive right to suspend or terminate any services for users who refuse to cooperate or act in bad faith during the dispute resolution process.
In the event of a block, revocation, cancellation, chargeback, or any other interference by banks, payment systems, or third parties after the user has confirmed a payment, EMCD is not responsible for the consequences of such actions. Users acknowledge and accept the risks associated with interacting with the fiat financial system.
This document does not constitute, and should not be considered as, a recommendation to use any products or as investment advice. Digital assets, including stablecoins, are subject to volatility and carry high risks, up to the complete loss of value.
EMCD does not provide investment advice. Users are encouraged to independently assess their financial situation and make informed decisions before engaging in digital asset transactions, and, if necessary, consult legal, tax, or investment professionals.