If the payment is not confirmed within the specified time, the order is automatically canceled.
What happens when the timer expires
If the buyer does not click Paid before the timer expires:
The order is automatically canceled
The cryptocurrency is released from escrow and returned to the seller
The order is considered incomplete
This is a standard mechanism that prevents funds from being locked in escrow and ensures a predictable process for both parties.
If payment was sent but the timer expired
Payment may be sent without being confirmed in the system before the timer expires. In this case:
The order is already closed, and escrow no longer holds the cryptocurrency
Platform protection no longer applies to the order
The seller is not obligated to complete the order or return the funds
Further resolution is only possible directly between the parties. To resolve the situation, the following steps may be taken:
Contact the counterparty via the order chat, if available
Provide proof of payment
Contact support and share the order and payment details
Support records such requests and may assist with communication but does not guarantee a refund, as the transfer occurs outside the platform.
Impact on account activity
Order cancellation due to payment timeout is recorded by the system and taken into account when evaluating user activity.
Repeated cancellations due to payment timeouts trigger a progressive restriction system. After two such cancellations, advertisements are automatically removed from publication. This measure is intended to prevent stricter restrictions, such as a temporary suspension of P2P features (e.g., up to 24 hours).
Further violations may result in additional restrictions or account checks.
How to avoid order cancellation
To ensure the order is successfully completed:
Check the payment time before opening an order
Use payment methods with fast processing
Send funds immediately after opening the order
Always click Paid immediately after completing the transfer
Important notes
EMCD P2P does not participate in fiat settlements between users and does not control them.
All transfers are made directly between the parties. Platform protection applies only within an active order and when all rules are followed, including timely payment confirmation.