What is identity verification (KYC)?
KYC (Know Your Customer) is a procedure used to verify a user’s identity. It’s required to comply with AML/CFT policies (anti–money laundering and counter-terrorist financing) and to enhance platform security.
Completing KYC is mandatory to use certain EMCD services, including P2P trading.
Can I use EMCD without KYC?
Some EMCD features are available with basic access before completing full KYC (identity verification).
With basic access, users may be able to:
Mine cryptocurrency
Open a Coinhold
Send or receive cryptocurrency.
Completing KYC unlocks full access and is required for certain features, higher limits, payouts, or transactions, depending on the service and jurisdiction.
How to complete identity verification (KYC) in EMCD
Install the latest version of the EMCD app or update it.
Sign in to your account.
On the home screen, tap the profile icon (top left corner).
Select Verification.
Follow the instructions and upload the required documents.
Wait for the verification result.
What documents are required for KYC?
To complete your verification successfully, you’ll need a valid document that clearly shows:
Full name
Date of birth
Date of issue
Expiration date
Photograph
Accepted documents include passports, ID cards, or driver’s licenses.
KYC Requirements
You must meet the following requirements to successfully complete identity verification (KYC) in EMCD:
1. Age
You must be at least 18 years old.
2. Document requirements
The document must be valid at the time of KYC verification.
The following details must be clearly visible:
Full name
Date of birth
Date of issue
Expiration date
Photograph
The document must be an original, not a copy or scan.
Documents issued by unrecognized or partially recognized territories are not accepted.
Documents issued by sanctioned or prohibited jurisdictions are also not accepted.
3. Document photo quality requirements
The entire document must be visible in the frame.
The photo must be clear, without glare, shadows, or blur.
The following are not allowed:
Screenshots
Scanned copies
Edited images
Cropped photos
4. Selfie requirements
Your face must be well lit.
Masks, sunglasses, and filters are not allowed.
Your face must match the photo in the document.
Pre-taken photos are not allowed — only a live selfie.
Is it safe to share my data with EMCD?
Yes. Under the Terms of Service and the KYC/AML External Policy, EMCD is required to verify users’ identities and assess risk. All personal data is used strictly for KYC/AML purposes, processed in accordance with the Privacy Policy, and is not shared with third parties except where required by law or in response to official requests from authorized authorities.
What should I do if my KYC verification fails?
Check the following:
That your information is correct
The quality of your document photos
That there are no glares, shadows, or cropped areas
That the information matches your current document
Then try again. If the issue persists, please contact support at [email protected].
What to do if KYC verification can’t be completed
Documents issued by unrecognized or partially recognized states
EMCD can’t complete KYC verification for users who submit documents issued by:
Unrecognized states
Partially recognized states
Territories not listed in international registries
Such documents can’t be verified through official databases. To pass KYC, you must provide a document issued by a country recognized by the international community.