What is P2P?
P2P trading (peer-to-peer) is a direct exchange between people without intermediaries like banks, brokers, or traditional exchanges. One user sells, another buys — fast, transparent, and without extra middlemen.
With P2P, you can:
trade crypto directly with other users — swap it for fiat (rubles, dollars, euros, tenge, lari, etc.) or buy crypto using fiat
choose from a wide range of payment methods, including:
bank cards
fast payment systems
account-to-account transfers
offline (in-person) deals
create your own offers with a rate that works for you
What is the fee for P2P deals?
The fee is 0.2%. It is paid by the user who created the offer. The user who accepts the offer does not pay a fee.
Make sure 2FA is enabled — you’ll need it to complete the deal. You can enable it in the Security section.
You can trade via P2P only using crypto stored in your main EMCD account. You can’t make P2P deals using an external wallet or a subaccount.
P2P trading in the EMCD app
Where can I find the P2P section in the app?
Tap the P2P button in the bottom-right corner of the navigation bar. From there, you can respond to existing offers or create your own and wait for another user to accept it.
How to make a deal using an existing offer in the app
1. Filters: How to find the right offer faster
To make things easier, we’ve added filters (swipe the filter bar left to see more options).
Sorting
You can customize how offers appear on the main screen:
By price — choose ascending or descending order.
By number of completed deals — shows how many successful buy or sell deals the offer creator has completed.
By completion rate — displays what percentage of the user’s total deals were successful.
Offer type
From EMCD partners only — shows offers from users verified by our team.
Traded with this user — displays offers from users you’ve already traded with.
From Favorites — shows offers from users you've added to your Favorites.
Amount — enter the amount you want to trade, and you’ll only see offers that support it.
Payment methods — choose your preferred payment option.
2. Starting a trade
Once your filters are set and you’ve found a suitable offer, tap it to open the offer details page.
In the Offer tab:
Check the rate.
Review the minimum and maximum limits — this is the range within which you can trade.
In the About merchant tab:
Review your counterparty’s profile.
Look for any red flags that might indicate a scam. (You can read more in the How to spot a scammer section.)
3. How the deal is made
In the Offer tab, enter the amount you want to trade, choose your payment method, and tap Sell or Buy. You’ll move to the trade stage, where either you or your counterparty will send the fiat payment.
Every deal has a built-in chat so you can discuss details directly with your counterparty.
Keep all communication inside the platform chat
EMCD is not responsible for agreements made outside of it
Don’t move the conversation to third-party messengers
3.1 If you’re selling crypto
When you sell crypto, the deal enters the Wait for the transaction stage.
Your crypto is temporarily locked on EMCD’s P2P platform.
Wait for your counterparty to send the fiat payment to your provided account details.
Once the buyer sends the payment, the status will change to Wait for confirmation.
Check your bank account to make sure the funds have arrived. Only after confirming that you’ve received the money should you tap Funds received.
If you confirm receiving the funds before they actually arrive, a dishonest counterparty could use that to claim your crypto without paying. They might withdraw the crypto from EMCD, and there would be no way to recover your money. In such cases, EMCD cannot be held responsible for users’ actions.
If your deal is marked as Wait for confirmation but you haven’t received the funds:
Open a dispute and send a message to your counterparty.
Try to resolve it directly.
If that doesn’t work, prepare proof (screenshots, statements) and send it to the support chat. Our specialist will review the evidence and help resolve the case.
Once you’ve tapped Funds received, confirm the action with your 2FA code.
After that, the crypto will be released to the buyer, and the deal will be completed.
3.2 If you’re buying crypto
When you buy crypto, the deal enters the Make a transfer stage.
The seller’s crypto is locked on EMCD’s P2P platform.
Transfer the funds exactly according to the payment details in the deal (or the updated details in the chat).
You have 30 minutes to make the transfer and tap I transferred.
If you don’t confirm payment within 30 minutes, the deal will be automatically canceled, and the seller’s crypto will be unlocked.
If you’ve already sent the money when that happens, the seller might withdraw their crypto from the platform.
EMCD isn’t responsible if you send the payment late or forget to tap I transferred, but you can contact support for help. Be prepared to provide proof of payment — for example, a screen recording from your online bank showing the transfer details.
Wait for your counterparty to confirm they’ve received the fiat payment — they have 15 minutes to do this. After that, a dispute will open automatically.
Try to resolve the issue with your counterparty directly first.
If that doesn’t work, prepare proof for our support team and send it to the dispute chat. You’ll get automatic instructions in the deal chat on what evidence to provide. Our specialist will then join the dispute and review the materials you’ve submitted.
Once your counterparty confirms they’ve received the funds, the deal will be completed, and the crypto will be transferred to your wallet.
How to create your own P2P offer in the EMCD app
1. Setting up an offer
In the P2P section, tap the “+” icon in the upper-right corner. This will open the offer setup screen, where you can configure all the trade conditions.
You can see an example of how the setup screen looks in the image below. Let’s go over each field you’ll need to fill out.
Buy or sell
Choose Sell if you want to sell cryptocurrency, or Buy if you want to buy it.
Rate
Fixed rate — You set the price for buying or selling, and it stays the same until you change it manually. Even if the market rate changes, yours will remain the same.
Flexible rate — Your rate automatically adjusts with the market. You can specify how much higher or lower your rate should be compared to the current market price. If the market changes, your offer updates automatically based on your settings.
You can’t use third-party software to change rates in EMCD
Amounts and limits
Total amount — The total sum you allocate for P2P trading on the platform.
Transaction limit, from — The minimum amount your counterparty can trade with you.
Transaction limit, to — The maximum amount allowed per deal. Your counterparty won’t be able to buy or sell more than this limit.
Payment methods
Payment options include bank transfers, SEPA, and other methods — you can view them in the filters.
Add a comment
In this field, you can add extra instructions for your counterparty or mention important deal details — for example, what to write in the payment reference, preferred payment methods, or any other conditions that make the exchange clearer and easier for both sides.
Only for verified users
If you turn on this option, your offer will only be visible to users who have verified their identity in EMCD. Deals with verified users are usually safer.
A 0.2% fee will be charged to you as the offer creator.
Once everything is set up, you can publish your offer or save it as a draft.
2. How do I know if someone accepted my offer? How is a deal made?
You’ll receive a push notification and an email when someone responds to your offer.
In the app, go to P2P → Deals to see your active deal. Tap on it to view the details.
2.1 If you’re selling crypto
When you’re selling crypto, the deal moves to the Wait for the transaction stage.
Your cryptocurrency is locked on EMCD’s P2P platform.
Wait for your counterparty to send the fiat payment to the account details you provided.
Once they send the payment, the trade status will change to Wait for confirmation.
Check your bank account and make sure the funds have arrived. Only after confirming the money is in your account should you tap Funds received.
If you confirm receiving the funds before they actually arrive, a dishonest counterparty could take advantage of that and claim your crypto without paying. They could then withdraw it from EMCD, and your funds couldn’t be recovered. In such cases, EMCD is not responsible for users’ actions.
If your deal has moved to the Wait for confirmation status but you haven’t received any funds from the counterparty in your bank account, then:
Open a dispute and message your counterparty that you haven’t received the funds.
Try to resolve the dispute with the counterparty directly.
If that doesn’t work, prepare evidence for the support team and send it in the dispute chat — you’ll receive automatic instructions on what evidence is required. Our specialist will join the dispute to review your case and examine the materials you provide.
After clicking Funds received confirm your action with a 2FA code.
Once confirmed, the cryptocurrency will be released to the buyer and the trade will be completed.
2.2. If you're buying crypto
When you’re buying cryptocurrency, you’ll enter the Make transfer stage.
At this stage, the seller’s cryptocurrency is frozen on our P2P platform.
Send the payment strictly using the payment details specified in the deal — or any updated details provided in the trade chat.
You have 30 minutes to make the transfer and click I transferred the funds
If you don’t click I transferred funds within 30 minutes from the start of the deal, it will be canceled automatically, and the seller’s crypto will be unfrozen. If the fiat has already been sent by the time the trade is canceled, there’s a risk that the seller may withdraw the cryptocurrency from EMCD.
We are not responsible for late transfers or for failing to click I transferred funds, but you can contact support for guidance on what to do next. Be ready to provide proof of the transfer: a video recording from your online banking account showing the transaction history and the details of your payment.
Wait for the counterparty to confirm receipt of the fiat — they have 15 minutes to do so. After that, a dispute will automatically open.
Try to resolve the dispute directly with the counterparty.
If that doesn’t work, prepare evidence for the support team and send it in the dispute chat — you’ll receive automatic instructions there outlining what proof is required. Our specialist will join the dispute to help resolve it and will review the materials you provide.
Once the counterparty confirms they’ve received the funds, the cryptocurrency will be released and transferred to your internal wallet. The deal will then be completed.
How to start a deal on the EMCD website
1. Choosing an offer
In the main P2P page, you’ll find filters and, below them, a list of offers from different users.
Filters. In the filters, you can select which cryptocurrency you want to buy or sell. You can choose a coin from the dropdown menu that appears when you click on the currently selected one.
Amount — enter the amount you need so that only offers capable of handling that deal size are shown.
Payment methods — you can choose the payment method that works for you.
If you enable the last filter, you’ll see offers only from users who have completed identity verification. Trades with verified users are generally considered safer.
Sorting. You can customize how offers appear on the main screen:
By price — choose ascending or descending order.
By number of completed deals — shows how many successful buy or sell deals the offer creator has completed.
By completion rate — displays what percentage of the user’s total deals were successful.
Offer type
From EMCD partners only — shows offers from users verified by our team.
Traded with this user — displays offers from users you’ve already traded with.
2. Starting a deal
You’ve set your filters and selected an offer that suits you.
When you click on the deal, a window opens with detailed information:
The current coin rate
Deal amount limits
Payment methods
The counterparty’s name and whether they are verified
Statistics — how many deals the user has completed and their success rate
Pay attention to the number of completed deals and the success percentage: the higher these numbers are, the more reliable the exchange usually is.
3. The deal
What do you see on the deal screen?
At the top — the transfer countdown timer (how much time is left before the deal is automatically canceled).
You’ll also see the amount to be transferred, the payment method, the payment details, and the counterparty’s name.
Below that — additional details: the rate, the number of coins, the deal amount, the start time, and the deal ID.
On the right — a chat with the counterparty where you can clarify any questions about the deal.
Steps to follow:
Wait for the funds to arrive in your account.
After the counterparty confirms they’ve sent the money, you’ll see a notification.
Check your bank account to make sure the funds have actually arrived, and only then click Confirm receipt.
Do not confirm if the money hasn’t arrived — in that case, you can open a dispute, and our specialists will help sort things out.
Creating your own offer on the EMCD website
1. Getting started
To create your own offer, go to the P2P section and click + Create in the upper-right corner. This will open the deal settings.
2. Setting up your offer
The offer creation page in P2P is a form where you configure your own terms for a crypto exchange deal.
Here’s what you’ll see and what each field means:
Sell or Buy
Select Sell if you want to sell cryptocurrency for fiat, or Buy if you want to purchase cryptocurrency.
Rate
Fixed rate — you set your own price for buying or selling, and it stays the same until you change it manually. Even if the market rate moves, your rate remains unchanged.
Flexible rate — your rate automatically follows the market. You define how much above or below the market price your offer should be. If the market changes, your offer updates automatically.
Amounts and limits
Total amount — the total amount of the deal.
Deal limit (from) — the minimum amount required to start a deal with you.
Deal limit (to) — the maximum amount allowed for the deal. The counterparty can’t buy or sell more than this amount.
Payment methods
Add a comment
Here you can leave additional instructions or important details for your counterparty — for example, what to write in the payment memo, preferred payment method details, or any conditions that help make the deal smoother and clearer for both sides.
Verified users only
If this option is enabled, your offer will be visible only to users who have passed identity verification. Deals with verified users are generally considered safer. A 0.2% fee will be applied to this offer.
Save draft / Publish offer
You can save your offer as a draft to edit later or publish it immediately so other users can see it.
3. The deal
To view your deal details, go to P2P → Deals.
There you’ll find all your deals — simply select the one you need to see full information.
At this stage, the cryptocurrency is frozen and held on the platform until the deal is completed.
When the counterparty confirms they have sent you the fiat, the Confirm receipt button will appear for you.
Check that the money has actually arrived in your bank account or card. Only after that should you click Funds received and enter your 2FA code.
If the funds haven’t arrived, a dispute will either open automatically when the timer expires, or you can open one manually by clicking Open dispute.
Within the day, our specialist will join and help resolve the deal.
Never confirm receipt of funds in advance, even if the counterparty insists.
Dispute resolution
If one of the participants does not fulfill the terms of the deal, the other participant can open a dispute.
A dispute may also open automatically if the crypto seller does not click Funds received before the timer expires.
Try to resolve the dispute on your own by discussing the issue with your counterparty. If that doesn’t work, wait for our specialist to join the dispute.
You’ll receive an automatic message in the deal chat with instructions on what evidence you need to prepare for dispute resolution. Prepare the required materials and send them in the chat. Our specialist will join, review the documents you provide, and help resolve the dispute.
How the dispute looks in the app:
Purple messages are either from the dispute resolution specialist or automated system messages.
How a dispute looks on the website:
Burgundy messages — these are automated system messages.
Purple messages — these come from the dispute resolution specialist.
Do not confirm receipt of funds until they have actually arrived in your bank account
If you have any questions or concerns, contact our support team. You can reach us:
In the chat
On the website — click the purple icon in the bottom-right corner
In the app — tap the E button in the center of the bottom panel, then select Contact support in the window that opens
Via Telegram — @emcd_customer_support_bot
By email — [email protected]
How to spot a scammer in P2P?
Check the profile
Look at the number of completed deals and the success rate. It’s safer to work with users who have a high completion percentage and lots of deals.
Avoid suspicious requests
If someone asks you to confirm receipt of funds before the money has actually arrived — that’s a major red flag. Never confirm a deal in advance. Open a dispute and report this behavior to support.
Read the terms carefully
Scammers often change the deal conditions or suddenly ask you to send money to different payment details.
Be wary of pressure and moving to messengers
If someone is pressuring you, rushing you, or asking to switch to messengers like Telegram — it’s better to stop the deal.
Verification
When choosing a counterparty, it’s recommended to give preference to users who have passed identity verification.
Don’t share unnecessary data
Never share personal information or confirmation codes.
If something feels suspicious, contact support for advice or open a dispute and wait for the platform’s specialists to review the situation. You can reach us:
In the chat
On the website — click the purple icon in the bottom-right corner
In the app — tap the E button in the center of the bottom panel, then select Contact support in the window that opens
Via Telegram — @emcd_customer_support_bot
By email — [email protected]